In the global overseas track of construction machinery, continuous repurchase is the most convincing answer to test product quality and overseas after-sales service system. Recently, the second batch of repurchase orders reached between our company and the head dealer in Serbia was successfully implemented. One customized T3507K telescopic forklift and three customized T4007K telescopic forklift have all been produced, inspected and loaded and sent to Serbia by rail.
The cooperation between the Serbian dealer and our company began in January this year. After the first two telescopic forklifts were delivered, they were soon sold at the local Noviside Agricultural Exhibition in May, and four equipment orders were repurchased. Only one month after the order was delivered, the customer finalized the production plan of 12 new machines again, and purchased 18 telehandlers from our company in just six months. Behind the three progressive orders is the all-round recognition of our company’s whole machine manufacturing technology, customized development ability and overseas service guarantee by overseas dealers.
The customer is a professional agricultural telehandler dealer in Serbia, covering farm management and agricultural machinery trade, etc. At the beginning of the contact with us, the customer clearly expressed his intention to become an authorized dealer. After many rounds of communication and product matching, the two sides finally focused on the 7-meter series model. The lifting height, load capacity and control flexibility of this series of products are highly suitable for the operation scenarios of the local agricultural market in Serbia.
The initial docking between the two sides is divided into two stages. In the early stage, the purchasing person in charge of the customer’s enterprise will dock with the basic business content such as selection, quotation and delivery cycle. After entering the procurement decision-making stage, the customer’s sales manager will directly connect with the special sales manager of our company, carry out an online factory video visit at the same time, and fully view the whole machine production line, steel Material processing workshop, hydraulic system assembly area, whole machine testing site, intuitively understand the whole process of equipment production.
In the process of cooperation, the customer showed a prudent and professional decision-making style. At the beginning, it was docked by the purchasing department, during which the factory was visited by video. After entering the decision-making stage, the sales manager of the customer’s company directly participated in the negotiation. It is worth mentioning that the customer was initially entangled in two options: whether to buy a device for market testing first, or to visit the factory in China in person before making a decision. Finally, in order to prepare for the International Agricultural Expo held in Novisad in May, the customer decided to upgrade the order from the first test machine to two official orders.
After the delivery of the two devices in the first cooperation, the customer expressed satisfaction with the product performance and service response. In May, the customer decisively placed the second batch of orders, a total of 4 telescopic forklifts, including 1 T3507K and 3 T4007K.
T3507K agricultural telehandler, with a maximum load capacity of 3.5 tons and a maximum lifting height of 7 meters. The two-section telescopic arm has no leg design, suitable for short-distance transshipment of small and medium-sized farms and grain warehouses. The full set of customized configurations is as follows:
Load-bearing and accessories interface: standard with 1220mm sliding drag fork, equipped with hydraulic quick-change device, quickly switch all kinds of agricultural accessories such as grain buckets, grabs and snowboards, no additional tools for disassembly and installation; lightweight design without legs, suitable for narrow farmland lanes and narrow space operations inside the warehouse.
Equipped with Yuchai 91-kilowatt national two engine, it is powerful and suitable for Europe without national four emission restrictions; the whole car replaces E13 standard front and rear headlights, and the cab is equipped with LED lighting, broken window hammer, on-board fire extinguisher, rear push-pull ventilation window, with 10-inch integrated driving + reversing image as standard , the rear and right front dual-way surveillance cameras have greatly improved the safety factor of night operations in fields and warehouses.
Body structure material: The frame is made of 355 manganese plate integrated welding and molding, and the main body of the telescopic arm is made of BS1000 special high-strength steel. The bending and impact resistance are far higher than ordinary carbon steel models, and the long-term heavy load lifting is not easy to deform and crack; the car is equipped with a special tool box to store and repair simple tools. The main body of the whole machine adopts agricultural green, the chassis and body frame are made of science and technology gray, the wheel hub is uniform gray, and the engine compartment is pasted with science and technology gray customized car stickers, which has high visual recognition and is in line with the mainstream aesthetics of European agricultural equipment.
T4007K is the main model of medium and heavy-duty 7m telescopic handler for farm, with a maximum load capacity of 4 tons and a maximum lifting height of 7 meters. The two telescopic arms have no legs, and a cast iron counterweight block is added. The heavy load lifting stability is stronger. It is suitable for large-scale farms, grain collection and storage centers, and forestry operations. 3 pieces of equipment are unified. Placement, only the appearance and color are differentiated and customized.
Standard equipped with 1220mm sliding drag fork, hydraulic quick-change structure, new fork automatic leveling electric control program, the fork remains level during the lifting process, the fork is always horizontal, and the transfer of grain and bag materials is not easy to spill, which greatly reduces the material loss of farmers; thicken the cast iron counterweight, full-load lifting, slope operation, the center of gravity of the whole machine is more stable.
Equipped with Yuchai 91KW Guo Er engine with T3507K, the full set of safety configurations of the cab is synchronously matched: LED lights, broken window hammers, fire extinguishers, rear sliding windows, 10-inch panoramic images, dual-way monitoring, E13 standard headlights to ensure the safety of basic operations.
The core upgrade load-sensitive multi-way valve electric proportional control system, the hydraulic flow is distributed on demand, the empty operation reduces fuel consumption, and the heavy-load lifting power is sufficient; equipped with 400/70-24 forward brand vacuum wide agricultural tires, the grounding area is larger, and the muddy farmland and soft land after rain are not easy to trap the car.
2 units adopt standard agricultural green + science and technology gray chassis body, gray wheel hub, science and technology gray cabin car sticker; the remaining 1 customized RAL3020 engineering red color, with the same technology gray chassis and gray wheel hub, red and green color matching is convenient for customer stores to distinguish equipment models, exhibition display visual level It is richer and attracts end customers with different needs.
This time, 4 whole machines are synchronously equipped with 6 sets of exclusive agricultural accessories. A set of equipment can cover the whole process of agricultural production in Serbia throughout the year, greatly improving the terminal competitiveness of the equipment;
2400mm specification, volume 2.55m³ grain bucket ×4 pieces: each telescopic forklift matches a set of grain buckets, which is dedicated to the collection, storage, transshipment and stacking of wheat, corn, soybeans and other grains, which is a necessary tool for local farms;
2000mm agricultural multi-functional grab × 1 piece: suitable for forest twigs, straw, feed bundles, organic fertilizer grabbing and handling, to meet the needs of comprehensive agricultural and forestry operations;
2000mm snowboard × 1 piece: to cope with the snow in winter in Serbia, snow removal operations on farm roads and warehouses, expand the winter use of equipment, and avoid seasonal idle equipment.
The vast majority of electronic failures of the whole machine are caused by software problems such as electronic control program parameter setting, line contact, sensor calibration, etc., and there is no need to disassemble the hardware of the whole machine. Our company has built an exclusive remote diagnosis channel for overseas customers, equipped with a team of professional overseas after-sales engineers. The customer’s local maintenance personnel only need to synchronously display the equipment fault code, cab LCD display interface, electrical control line interface through video calls, and engineers can remotely guide parameter reset, line troubleshooting and sensor calibration in real time. There is no need to wait for domestic parts to be mailed. Downtime failures during the busy agricultural season can be quickly repaired to minimize the production losses of farmers.
Our company’s T series telescopic forklift whole machine hydraulic, electronic control, walking bottom logic is unified with the internationally famous brand Manitou Manitou, and the hydraulic valve group, electrical control line layout, and powertrain maintenance point design are common. A large number of local repair factories in Serbia provide long-term service and imported Manitu equipment. Maintenance personnel do not need to relearn the new equipment structure. With the original maintenance experience, they can independently complete the fault maintenance of our whole machine. There is no need for customers to specially train exclusive maintenance technicians, which greatly reduces the local after-sales operation manpower costs of dealers.
During the cooperation negotiation stage, our company provides customers with a complete list of consumable parts for the whole machine. Tires, hydraulic oil seals, filters, lighting components, sensors and other high-frequency loss accessories can be packaged and shipped synchronously with the whole machine, and a large number of synchronous transportation will share the cost of logistics and customs clearance; compared with the customer’s purchase of imported adaptive accessories separately in Serbia, The procurement cost can be reduced by more than 30%, and the dealer can reserve sufficient spare parts to quickly respond to the maintenance needs of terminal farmers and avoid the long-term downtime of equipment due to the shortage of accessories.
The value of all after-sales systems ultimately depends on the real market landing effect. After the customer’s first two devices were delivered, there was no major hardware failure in the whole machine within half a year, and a small number of electrical control problems were quickly solved through remote video, and the cost of after-sales communication was extremely low. Based on the good user experience, the customer decisively added 4 repurchase orders; after the production of 4 devices was completed and shipped smoothly, the customer In June, he visited our factory and finalized the production plan of 12 new machines on the spot.
At the beginning of the cooperation, the customer only has the initial distribution intention, and the purchasing managers of both sides will dock the basic quotation, model parameters, delivery cycle and other standardized business contents; when the customer enters the key stage of procurement decision-making and exhibition preparation, directly upgrade and dock with the customer’s sales manager, synchronize the special overseas sales manager of our company, and skip the multi-layered ditch. Through the link, quickly respond to customers’ needs for customization, delivery and transportation, and shorten the order finalization cycle.
In the initial cooperation stage, the customer visited the production plant completely through real-time video connection, checked the steel cutting and welding workshop, the powertrain assembly line, the hydraulic system commissioning area, and the full-load test site of the whole machine in turn, and intuitively confirmed the equipment production technology and quality inspection standards. After the repurchase order of 4 units landed, the customer made a special trip in June. Visit the domestic factory, conduct an in-depth inspection in the factory for a week, check the production progress of 12 new machines on the spot, and deal with the small after-sales problems of the first two equipments at the same time. The engineers issued an optimization plan on the spot, and the customer witnessed the standardized management of the whole process of our production and after-sales service on the spot.
During the customer’s factory inspection, our company relies on the complete domestic agricultural machinery industry chain resources and combines the needs of the local agricultural market in Serbia to recommend supporting grain drying, straw treatment and warehousing supporting equipment cooperative factories for customers, build a one-stop agricultural equipment procurement channel, and help dealers enrich the store product matrix and improve The competitiveness of the regional market exceeds the service boundaries of simple equipment suppliers.
Five. Highly customized: power, lighting, cab function, whole machine color matching, load lifting parameters can be adjusted according to market regulations and operation needs of different countries.
At present, the global demand for agricultural mechanization continues to rise, and the market for agricultural equipment in Eastern Europe, Southeast Asia, South America and other regions has a wide incremental space. Our company will continue to cultivate the research and development iteration of agricultural telescopic forklifts, optimize the overseas remote after-sales system, improve the cross-border bulk transportation supporting plan, open distribution and cooperation channels for agricultural equipment dealers around the world, and help overseas partners seize local agriculture with cost-effective customized whole machine and worry-free after-sales service throughout the whole life cycle. The construction machinery market promotes domestic high-end agricultural telescopic arm equipment to the world.
If you are an overseas agricultural and engineering equipment dealer and are looking for a source manufacturer of telescopic forklifts that adapt to local working conditions, support personalized customization, and improve overseas after-sales support, welcome to contact us! We will provide each overseas partner with one-stop full-process supporting services from selection, customization, logistics, after-sales to long-term channel operation, and work together to win the global agricultural mechanization market.
